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  • What is SkillSwap?
  • Create your SkillSwap account
  • Book your first session
  • Navigation tour: Dashboard, Matches, Inbox, Calendar, Progress
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  • Profile setup
  • Skills & goals
  • Languages & timezone
  • Notifications
  • Privacy & visibility
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  • How scheduling works
  • Requesting a session
  • Accepting or declining a request
  • Video call basics
  • Cancelling & rescheduling
  • Session status explained
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  • How matching works
  • Match scores explained
  • Soft vs direct matches
  • How chat works
  • Session requests in chat
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  • What are Skill Points?
  • Top-ups & plans
  • How payments work
  • Refunds & disputes
  • Currency & receipts
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  • XP & levels
  • Badges list
  • How XP is calculated
  • Teaching vs learning time
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  • How to become a tutor
  • Designing great sessions
  • Reviews & ratings
  • Cancellation etiquette
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  • Finding the right tutor
  • Preparing for a session
  • Giving feedback
  • Managing your goals
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  • Reporting a problem
  • Community guidelines
  • Blocking & reporting users
  • Video call safety
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  • App not loading
  • Video & audio issues
  • Verification email issues
  • General FAQ
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Getting started

New to SkillSwap? Start here to learn what it is, how to sign up, and how your first sessions work.

What is SkillSwap?A quick overview of how SkillSwap works and why it’s different.
Create your SkillSwap accountStep-by-step guide to signing up in minutes.
Book your first sessionFrom finding a match to confirming your first live session.
Navigation tour: Dashboard, Matches, Inbox, Calendar, ProgressA guided tour of the main sections inside SkillSwap.