Safety, trust & community

Video call safety

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SkillSwap Help Center

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Updated regularly for the latest SkillSwap experience•Approx. 3–4 min read

Your safety during video calls

SkillSwap sessions happen in a secure, built-in video room designed to protect your privacy. You control your camera, microphone, and the flow of the conversation at every moment.

Your controls during the call

Turn camera on/off anytime
Mute/unmute your microphone
Share your screen only when you choose
Leave the call immediately for any reason

Tips for staying safe & comfortable

Join from a quiet, predictable environment
Don’t share personal contact details unless you fully trust the person
Do not allow anyone to pressure you into turning on your camera
Keep conversations focused on the learning topic
End the call if behaviour becomes inappropriate

Important rules

No recording — recording sessions without consent is not allowed.
No harassment or suggestive comments — immediate action may be taken.
No sharing of private data such as full address, financial info, or sensitive documents.

If something feels wrong

If you feel uncomfortable or unsafe at any time:

Turn camera off
Mute your microphone
Leave the session
Block or report the user after the call (see Blocking users)

Emergency situations

SkillSwap does not replace emergency services. If you believe someone is in immediate danger, contact local authorities right away.

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