Refunds & disputes
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SkillSwap Help Center
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Important note
This article explains the general flow of how refunds and disputes are handled on SkillSwap. The exact rules for eligibility, timing and amounts always depend on the Terms of service, information shown on the checkout screen, and local laws in your country.
What can be refunded
In general, there are two different areas to consider:
- Payments for SP — one-time top-ups or subscription renewals.
- Use of SP — sessions booked with SP inside the platform.
Payments for SP
If you were charged for a top-up or plan and something went wrong (for example, a technical issue, double charge or incorrect amount), contact hello@skillswap.io with your receipt and details. We'll review the case and, where appropriate, may:
- Reverse the payment
- Issue a partial or full refund
- Add or correct SP in your Wallet
Sessions paid with SP
For sessions that were already paid using SP, refunds are handled in the form of SP being returned to your Wallet.
Examples of situations that may qualify (depending on policy):
- Clear tutor no-show or the other person never joined
- Severe technical issues on SkillSwap's side preventing the call
These cases are reviewed individually by the support team. You may be asked for screenshots, short descriptions or other details to help us understand what happened.
How to request a review
- Collect information: date, time, session partner, and what went wrong.
- Attach any relevant screenshots (Calendar, chat, receipts).
- Email hello@skillswap.io from the same address you use for SkillSwap.
The team will review your request and respond with the outcome or any follow-up questions.
Chargebacks with your bank
You always have the right to speak to your bank about a card charge. However, we strongly recommend contacting SkillSwap support first. Many issues can be solved more quickly this way, and unnecessary chargebacks can delay resolution for everyone.
Abuse and misuse
Repeatedly booking sessions and asking for refunds in bad faith may be treated as abuse. In serious cases, this can lead to limitations on your account or access to the platform, as described in the Terms of service.
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