Troubleshooting & FAQ

Verification email issues

Article

SkillSwap Help Center

This quick visual summary makes each article feel more inviting and easier to scan at a glance.

Updated regularly for the latest SkillSwap experience•Approx. 3–4 min read

How verification emails work

SkillSwap may send you an email to verify your address when you create an account or update your email. Verification adds an extra layer of trust and helps you recover your account if you ever lose access.

If you don't see the email, follow the steps below before trying again.

Step 1 — Check Spam / Promotions

Many email providers filter new senders by default. Start by checking:

Your Spam folder
Your Promotions or Updates tab

Look for a message from no-reply@skillswap.io or hello@skillswap.io.

Step 2 — Make sure your email is correct

A small typo in your email address will prevent the message from ever arriving.

Go to Account settings and double-check the email you entered.
If there's a typo, correct it and request a new verification email.

Step 3 — Add us to your contacts

Adding SkillSwap to your contacts tells your email provider that our messages are safe.

Add no-reply@skillswap.io to your contacts.
Add hello@skillswap.io to your contacts.

After adding us to contacts, request another verification email from inside SkillSwap — delivery is usually more reliable afterwards.

Step 4 — Request a new link

Verification links expire after some time for security reasons. If you clicked an old email and saw an error, simply request a new one from the app.

Step 5 — Company / university email issues

If you're using a work or university email, internal filters or IT rules may block external messages.

Try using a personal email address (e.g. Gmail, Outlook).
Or ask your IT/admin to allow messages from @skillswap.io.

If you've tried all steps and still never receive verification emails, contact hello@skillswap.io with the email address you're trying to verify. Please don't send your password.

GIVE FEEDBACK

Was this article helpful?

We're continuously improving SkillSwap. Your feedback helps us decide which guides to refine or expand next.

Up next