App not loading

Quick checks first

If SkillSwap isn't loading or the page is stuck on a spinner, start with these simple checks:

• Make sure you're connected to the internet.
• Confirm you're opening app.skillswap.io in a modern browser (Chrome, Edge, Safari, Firefox).
• Try reloading the page once or twice (Cmd/Ctrl + R).

Step 1 — Try a private/incognito window

Sometimes browser extensions, cached data or cookies can interfere with loading.

• Open an Incognito/Private window in your browser.
• Go to app.skillswap.io and try signing in again.

If SkillSwap works in incognito but not in your normal window, the problem is likely cache, cookies or an extension.

Step 2 — Clear cache & cookies for SkillSwap

Clearing cached data for the site often fixes loading loops or blank screens.

• Open your browser settings.
• Find the option to clear site data / cookies for app.skillswap.io.
• Reload the page and sign in again.

Step 3 — Disable aggressive extensions

Ad blockers, script blockers, VPNs or privacy extensions can sometimes block necessary resources.

• Temporarily disable ad-block / script-block extensions for app.skillswap.io.
• Refresh the page and see if it loads normally.

Step 4 — Try another browser or device

If possible, try SkillSwap from another browser (e.g. Chrome instead of Safari) or another device.

• If it loads on a different browser: the issue is with your original browser setup.
• If it doesn't load anywhere: it could be a temporary issue or connectivity problem.

Still stuck?

If none of the above helps, please send us:

• Your browser & version (e.g. Chrome 122)
• Your device (e.g. MacBook, Windows PC)
• A short description of what you see (blank screen, error, etc.)
• A screenshot if possible

Email the details to hello@skillswap.io so we can investigate.