What is SkillSwap?
Create your SkillSwap account
Book your first session
Navigation tour: Dashboard, Matches, Inbox, Calendar, Progress
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Profile setup
Skills & goals
Languages & timezone
Notifications
Privacy & visibility
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How scheduling works
Requesting a session
Accepting or declining a request
Video call basics
Cancelling & rescheduling
Session status explained
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How matching works
Match scores explained
Soft vs direct matches
How chat works
Session requests in chat
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What are Skill Points?
Top-ups & plans
How payments work
Refunds & disputes
Currency & receipts
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XP & levels
Badges list
How XP is calculated
Teaching vs learning time
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How to become a tutor
Designing great sessions
Reviews & ratings
Cancellation etiquette
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Finding the right tutor
Preparing for a session
Giving feedback
Managing your goals
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Reporting a problem
Community guidelines
Blocking & reporting users
Video call safety
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App not loading
Video & audio issues
Verification email issues
General FAQ
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Safety, trust & community

Reporting a problem

Community guidelines

Blocking & reporting users

Video call safety